As we start 2021, I am reflecting back on the resiliency of the DataGrail team, and how we continued to grow, build new features and add new customers, despite the difficult conditions in 2020.
Yet DataGrail’s greatest achievement is, and has always been, the validation from our customers. Our customers trust DataGrail to reduce privacy risk, seamlessly automate manual processes, and use privacy as a differentiator to build trust with their customers.
This week, we’re excited to announce that DataGrail has once again been named a “High Performer” in G2’s Winter 2021 Grid® Report for Data Privacy.
G2 reports are based entirely on customer reviews, and DataGrail continued a streak of excellence this year:
- We ranked highest in Likelihood to Recommend, Ease of Doing Business With, Quality of Support, and Net Promoter Score.
- We were the only vendor to receive one, much less three 100% satisfaction ratings, for the Data Subject Access Requests, Data Classification, and Consent Management product features.
- We were the only Data Privacy Management solution to provide positive ROI within the first year.
- DataGrail users rate us 4.8 out of 5 stars overall.
Raising the Bar for NPS, Ease of Doing Business With, and Satisfaction
DataGrail customers awarded us a 97% on likelihood to recommend our products, as well as a Net Promoter Score (NPS) of 93—the highest in the field. We were also ranked at 99% customer satisfaction for how easy it is to do business with, a true testament to our sales and customer success teams, as well as our commitment to providing 400+ seamless integrations and no-code onboarding.
100% Satisfaction on Key Features
A strong data privacy solution program hinges accuracy, ease of ongoing maintenance, and automation. That’s why we’re gratified to see top marks for DataGrail, especially for our DSAR, data classification and automated data mapping functionality.
G2’s Winter 2021 Grid® Report for Data Privacy
Get the Full Winter 2021 Grid® Report for Data Privacy here.
You can also check out our customer reviews on G2.
After all, our reviewers put it best:
“What used to take hours-days to log and process requests now just takes a few clicks. I have so much more time to tackle my other tasks! My team has also voiced how much simpler it is to submit requests on behalf of the customer, which makes their days easier too!” – Megan R, Mid Market Company
“We’ve realized that DataGrail has significantly reduced the processing time for each DSAR. Using the system, we are able to process a request within 30min-1 hour, with truly only 2 minutes of actual human interaction. Meaning we can process around 30 requests per hour with most of the heavy lifting being done through automated means.” — Shawn T, Privacy and Data Practices Coordinator
“DataGrail is great! They have great customer service with people that care about company’s data policies and compliance. Their interface is easy to use and takes the daunting taste of integration and makes it much more palatable.” —User in Industrial Automation
“The customer service from DataGrail has been exceptional. From the start of the project we received “white glove” treatment from an organization that really understood our problem.” – Taison K, Mid Market Company
I’m beyond grateful for the opportunity to serve our customers and am thankful for the kind words they share in return. 2021 holds high promise for our team and the organizations we support. Thank you for joining us on this journey.