Integrate Zendesk with DataGrail

Zendesk is a leading customer service and engagement platform designed to help businesses deliver seamless, personalized support across a wide range of communication channels—including email, chat, phone, and social media. With a flexible, cloud-based architecture, Zendesk empowers support teams to efficiently manage customer inquiries, track interactions, and resolve issues while maintaining high levels of service quality.

Because Zendesk serves as a repository for vast amounts of customer data—including names, contact information, support history, and sensitive case details—it is a critical component of any organization’s privacy ecosystem. As privacy regulations like the GDPR, CCPA, and others continue to evolve, organizations must be able to identify and manage the personal data stored in support systems like Zendesk.