Integrate Intercom with DataGrail
Manage privacy requests across Intercom conversations, tickets, and user profiles.
Intercom is a customer communications platform used to manage live chat, support tickets, in-app messaging, and help center interactions. Over time, it becomes a detailed record of customer identities, questions, issues, and internal notes, many of which contain personal or sensitive data.
Because Intercom stores personal data across conversations and support workflows, it plays a direct role in meeting GDPR, CCPA, CPRA, and other global privacy requirements.
DataGrail integrates with Intercom to help teams govern conversational data as part of a centralized privacy program.
How does DataGrail integrate with Intercom?
DataGrail connects Intercom directly into Request Manager and Live Data Map, allowing privacy and legal teams to manage requests involving customer communications without routing work through support teams or Intercom admins.
Intercom data is spread across users, conversations, tickets, events, and help center content. DataGrail reflects this reality by treating Intercom as a multi-object system rather than a single user record.
With DataGrail, teams can:
- Fulfill access and deletion requests involving Intercom users and conversation history through Request Manager
- Discover where personal data appears across conversations, tickets, and help center content
- Uncover Shadow IT connected to Intercom and incorporate onto their Live Data Map
- Identify sensitive data embedded in customer communications to support data minimization
- Coordinate Intercom-related privacy actions alongside hundreds of other connected systems
For configuration details, visit:
The problem this integration solves
Intercom captures personal data in free-form conversations that were never designed to support structured privacy workflows.
As Intercom usage grows, organizations often face:
- Personal data scattered across conversations, tickets, internal notes, and events
- Difficulty tracing all Intercom records tied to a single individual
- Manual back-and-forth with support teams to locate or remove data
- Inconsistent access responses when conversational data is overlooked
- Limited visibility into how Intercom data was handled during audits or investigations
DataGrail addresses these challenges by bringing Intercom into a governed, repeatable privacy workflow rather than treating each request as a one-off support task.
Why teams choose DataGrail for Intercom privacy compliance
Handles conversational data as it actually exists
DataGrail accounts for how Intercom stores personal data across conversations, tickets, events, and help center content.
Clear separation of roles
Privacy and legal teams manage requests in DataGrail, while support teams continue using Intercom without interruption.
Continuous visibility into where data lives
Live Data Map keeps Intercom visible as systems, content, and usage evolve over time.
Defensible request handling
Every Intercom-related action is logged and traceable, supporting audits, regulatory inquiries, and internal reviews.
