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New: Internal Systems Integration for Even Better DSR Automation

Marc Llahona October 13, 2021

Today, we are proud to announce the general availability of DataGrail’s Internal Systems Integration. 

This new and improved capability makes it even easier, more secure, and more scalable than ever for privacy teams to process data subject requests (DSRs) when personal data lives in internal systems like databases, data warehouses, or homegrown apps. This extends the proven technology of our DataGrail Integration Network, which we use to connect to 1000+ SaaS apps, into internal data ecosystems.

I’m excited for the real gains—reducing risk, time and money saved—that customers will realize with extending DSR automation to internal systems. As a Director of Data Engineering at one customer told me, “This is exactly what I’m looking for.”  

Connect to Personal Data, Wherever It Lives

DataGrail is known for how we leverage integrations to make privacy teams’ lives easier. We make it easy to get control of your data and automate DSRs. It’s all fueled by our DataGrail Integration Network, which does the heavy lifting to connect your privacy program with 1000+ of the most popular apps and infrastructure. Integrating with third-party SaaS apps like Salesforce, Zoom, Shopify, Braze, and Outreach is more important than ever as companies deploy more and more apps over time.

Yet privacy teams need to connect to personal data for access or deletion requests wherever it lives. And this includes internal systems—sometimes called first-party systems—which represent critical data infrastructure with a high level of security and scalability considerations. 

Giving anyone outside your company direct access to your database is a security risk that can affect the integrity of your systems and the data stored in them. That’s why we’ve taken an API-based approach with Internal Systems Integration. Privacy teams can reduce the risk of DSRs getting processed too slowly or in an incomplete way when it comes to data stored in internal systems. And they’re able to process DSRs in just a few clicks.  But it doesn’t compromise on security and scalability. With an API between your systems and DataGrail, you can enforce least privilege principles with authenticated, tailored API access, and reduce the risk of data loss.

DSR Volumes Are Growing, So Secure Automation Is a Must-Have

As new privacy regulations emerge, and companies grow, they can expect volumes of data subject requests to increase as more people exercise their newfound privacy rights. That makes it more critical than ever for privacy teams to automate DSR fulfillment as much as possible.  

Privacy teams have not always had great options for accessing or deleting personal data stored in internal systems for DSRs. With other solutions, they had to consider manually tracking, managing, and fulfilling requests with a mess of emails and spreadsheets, while still spending valuable engineering resources to access or delete personal data manually. Or they’ve used automated solutions—but they required allowing privacy vendors risky query access directly to their internal production systems. 

How Our API Approach Helps You Secure and Scale Your Privacy Program

Internal Systems Integration has a few advantages in how it works: 

Connect to any and all internal systems

As part of Internal Systems Integration, DataGrail supports the customer to build an externally accessible API to connect DataGrail to their internal systems. This means you can connect any part of your internal data infrastructure with your API—you’re not reliant on any connectors or limitations by what DataGrail can support. 

Typical internal systems, AKA first-party systems, that you can connect with include: 

  • Databases (e.g., MongoDB, MySQL, Postgres) 
  • Data warehouses/lakes, (e.g., Redshift, Snowflake)
  • Unstructured data stores, (e.g., Elasticsearch, AWS S3) 
  • Internally built applications (AKA homegrown apps or bespoke systems)

One seamless DSR workflow

Privacy owners can review data from any system—internal systems and third-party SaaS apps alike—and fulfill DSRs in a few clicks, all from our easy-to-use admin console. 

Scale with your current and future data infrastructure

Your technical team is the expert on your data and internal systems, so our standardized API spec helps your team build an API to tailor precisely how internal systems connect to DataGrail. 

This means you can leverage any pre-existing DSR tools or software you’ve written, and it simplifies adding new systems in the future as your data infrastructure evolves.

Learn More About Internal Systems Integration

Current DataGrail customers can contact their customer success manager to learn more about this new and improved capability. 

For prospective customers, request a demo here to learn more about how we can help you automate even more of your data subject request process.